Spring Special 2021 FAQ

Promotion period:
7 April 2021 (GMT+8, 10:00AM) to 9 May 2021 (GMT+8, 11:59PM)

Promotion:
Get 15% off with any two or more jewellery products purchased. No code is required.

Happy shopping!


 

Shopping Online

1. What is the promotion?

Get 15% off with any two or more jewellery products purchased.

 

2. What’s the promo code?

If you qualify for the discount, it will be reflected upon checkout. No promo code is required. 

Simply add any two or more jewellery products to cart. The discount will be reflected upon checkout. No promo code is required.

 

3. The item I want is sold out. Will you be restocking it?

At the moment, we are unfortunately unable to identify specific items that will be restocked. Please click on ‘Notify Me When Available’ to be notified should the specific item return.

 

4. Is there a limit on the number of items/total value I can purchase?  

No, there is no limit on the number of items or total value that you can purchase. Happy shopping.

 


 

Order, Shipping and Delivery

1. When will my order arrive?

An estimated delivery time from our warehouse to your doorstep would be a total of 8 to 10 business days.

Processing time: 4 business days

Local delivery timeframe: 4 to 6 business days

For international orders: Find out estimated shipping times via our FAQ 

Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.

Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.

 

2. I selected the wrong item during check out. Help!

If your order has yet to be processed, kindly email our friendly Customer Service team (hello@mindful-company.com) to notify us of your situation. We will then proceed to assist you accordingly.

If changes are made to your order, processing times will unfortunately be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.

 

3. How do I know if my order is processed?

Your order is fulfilled when it is despatched. At this point, you should receive a shipment notification email with your order’s tracking number.

 

4. I forgot to add an extension to my order. Can I still add on to my order?

Kindly email our friendly Customer Service team (hello@mindful-company.com) to notify us of your situation. We will then proceed to assist you accordingly.

If your order has been dispatched and picked up by one of our courier partners, we regrettably will not be able to retrieve and update your order. If you would still like to purchase an extension, you can purchase the extension online. It will be delivered to you separately. Additional delivery costs will apply.

Please note that changes made to your order will lengthen processing times by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis 

 

5. Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. 

Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal. 

 

6. Can I opt for expedited shipping?

Unfortunately, same day delivery is unavailable during this period. However, we do have a next-day delivery option available from 21 April 2021 onwards. If you need your order urgently, kindly email our friendly Customer Service team (hello@mindful-company.com).

 

7. I keyed in the wrong address! 

Kindly email our Customer Service team (hello@mindful-company.com) to notify us of your situation.

 

8. I've changed my mind on one or more items in my order. What can I do?

All items purchased using the Spring Special 2021 promotion of a 15% discount will not be valid for any return or replacement.

 

9. Can I ship to two places?

Unfortunately not. One order can only be shipped to one destination. If you would like to ship to two destinations, please make two orders.

 


 

Return, Repair and Replacement

1. Are items during this promotion eligible for return?

All items purchased using the Spring Special 2021 promotion of a 15% discount will not be valid for any return or replacement.

 

2. What if the item I received is wrong/damaged? Can I send them for repair or replacement?

Yes! Our team strives to provide quality jewellery and we apologise for this incident. As long as your item is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free. 

Kindly head to our After Sales Service centre to provide more information with regards to your case. Due to the sale, please expect a delay of up to 5 business days for our team to work on your request. We seek your understanding on this.