All deliveries require a signature in order to be received. Thus, it is not possible to be delivered to a PO box.

Once your order has been picked up by one of our carriers, you will receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.

Due to the COVID-19 pandemic, slight delays may occur at any point of your order's journey. We hope you give it a few more days to reach you if your package has not arrived on the expected date.

We are business-as-usual with our online store. 

However, due to a surge in online orders worldwide, your orders may not arrive as quickly as expected.

We're working very closely with our carriers to ensure your packages reach you as soon as possible.

Shipping is charged based on the subtotal presented after discounts are applied.

Processing time: Order confirmed + Order packed

Shipping time: Order leaves warehouse + Order arrives at destination

Delivery time: Processing time + Shipping time

Singapore
Standard Local: S$4

Delivery time: 3 – 5 business days

Free shipping on orders over S$60. 

Malaysia
Standard Overseas: S$5

Delivery time: 5 – 7 business days

Free shipping on orders over S$80. 

Indonesia | Philippines | Taiwan | Hong Kong | Thailand | Brunei*
Standard Overseas: S$8

Delivery time: 5 – 7 business days

Free shipping on orders over S$15.

*Orders to Brunei may take longer than expected due to the pandemic.

Cambodia
Flat-rate by DHL Express: S$25

Delivery time: 3– 5 business days

Japan
Standard Overseas: S$15

Delivery time: 5 – 7 business days

Free shipping on orders over S$250.

Australia | New Zealand | South Korea | Vietnam
Standard Overseas: S$12

Delivery time: 5 – 7 business days

Free shipping on orders over S$150.

USA | Canada
Standard Overseas Flat-rate: US$15

Delivery time: 5 – 7 business days

Europe
Flat-rate by DHL Express: €15

Delivery time: 5 – 7 business days

UAE
Flat-rate by DHL Express: S$40

Delivery time: 3– 5 business days

If your country isn't listed here, drop us an email at hello@mindful-company.com for a quotation.

The Mindful Company currently ships to the following countries:

Singapore, Australia, Brunei, Cambodia, Canada, Europe, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Taiwan, UAE, USA, and Vietnam.

Here's the breakdown of your order: made, processed, despatched.

Order made: You've checked out and received a confirmation email.

Order processed: Your order is packed.

Order despatched: Your order has left our warehouse and is on its way to you. At this point, you will receive a shipment notification email with your tracking number.

Once your order has left our warehouse, you will receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.

Due to the COVID-19 pandemic, slight delays may occur at any point of your order's journey. We hope you would give it a few more days to reach you if your package has not arrived on the expected date.

If you have not received your order within two weeks of attaining your shipment notification email, please contact us at hello@mindful-company.com.

We unfortunately will not be able to cancel or update your order once the payment has gone through.

We currently only accept Visa, Mastercard and Amex credit or debit cards online. 

For Singapore-based online orders, we accept Hoolah and GrabPay at checkout.

No. We do not have any cash on delivery services.

Please input the code in our ‘Gift card or Discount’ box and click apply to activate the code.

Note: Any refunds that includes the application of a discount code will only be returned as store credits.

To ensure maximum security, we have set measures in place to prevent inaccurate transactions.

a. Ensure that your billing address, postal code, and your CVV pin number is accurate as the transaction will not go through if these details do not match.

b. A fraud prevention system is set up at checkout – if your card has been declined over 3 times, please use another card.

a. Go on to https://mindful-company.com/ and scroll down; sign up under The Mindful Newsletter

b. Following, a confirmation email will be sent to you

c. Please click on the confirmation link

d. Once confirmed, a subscription confirmation email will be sent to your account – kindly allow up to 15 minutes for the system to send this subscription confirmation email

e. Your discount code will be provided in the subscription confirmation email

After reading through the respective policies, customers may put in their requests through our After Sales Service Center.

Returns Policy for Online Purchases

(1) Item(s) in new and original condition can be returned within 30 days from the date of purchase.

(2) Item(s) must be in its original, unworn condition with no signs of wear, damage, or scratches.

(3) Item(s) that are engraved or personalised cannot be returned.

(4) Item(s) must be returned with its original packaging. If you would like to keep or are unable to provide them, S$1 will be deducted from the supposed amount of store credits returned to you.

(5) Final sale item(s) cannot be returned.

(6) Gift wrap, shipping fees, and incurred taxes cannot be returned or refunded.

(7) Item(s) that meet the respective criteria for a return but have a date of purchase past the 30-day window may be eligible for only a partial refund in store credits.

(7a) 30 days from date of purchase: 100% store credits for amount paid

(7b) 31 days – 40 days from date of purchase: 75% store credits for amount paid

(7c) 41 days – 60 days from date of purchase: 50% store credits for amount paid

(8) Gift With Purchases (GWPs) must be returned if you choose to return your order.

(8a) If a criteria was required for the GWP to be received, and by returning an item disqualifies said criterion, the GWP must be returned as well.

For example,

The criteria set to receive a GWP is to spend S$80. By returning an item, your order then falls below the minimum requirement of S$80, which involves the return of the GWP in its original condition.

(9) Item(s) that do not adhere to the above policies will be denied its return request. We reserve the right to deny a return request and have the item(s) sent back to the customers. Shipping charges will be borne by the customer.

All jewellery items purchased are valid for warranty 90 days from date of purchase.

As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces.

We currently offer free repairs for all disconnected jump ring or clasps within 90 days from date of purchase.

After this warranty period, repairs and shipping costs will be chargeable.

Do note that charges may apply for replacement of chains or gemstones.

Replacement is subject to availability of materials. Shipping charges will apply on all items.

To request for a repair, please proceed to our After Sales Service Center. Please note that we are only able to repair items currently offered by The Mindful Company.

A little love and a light hand will ensure your Reminders to last and shine for a longer time. 

Always remove your jewelry when applying scents, lotions and sprays – or even better, always put your jewelry on last before heading out the door.

Our pieces are 18 karat plated on stainless steel and with an additional protective coating on top for a more durable finish. Although it will last longer than your mass market standard (0.03-0.05 micron flash plating), we recommend applying these easy tips to ensure its longevity:

(a) If it is a hot sweaty day, remove your gold or rose gold jewellery and wipe it down with a clean tissue.

(b) If you have access to mild (preferably non-perfumed) soap, wash it with water to get rid of the grime on the top layer of your jewellery.

(c) Store it in a cool dry place or in the pouch it came with.

(d) Avoid swimming in chlorinated pools or the sea as the chemicals in the water may erode the plating. Sea water is highly corrosive. 

We have 2 types of silver jewellery at this moment – 925 sterling silver, and rhodium-plated eco-brass.

To find out which kind of silver your piece is made of, please visit its respective product page.

925 Silver
When it tarnishes, an oxide layer forms on top of the plating causing it to look 'blur' or a semi-opaque white residue to accumulate. To remove this oxide layer, simply use a silver polishing cloth. 925 sterling silver is the opposite of plated jewellery. The more you wear it, the less it 'tarnishes' as the oxide layer does not have a chance to accumulate. 

Rhodium-plated on brass
If it is a hot sweaty day, remove your jewellery and wipe it down with a clean tissue. If you have access to mild (preferably non-perfumed) soap, wash it with water to get rid of the grime on the top layer of your jewellery. Store it in a cool dry place or in the pouch it came with. Do not use a silver polishing cloth to wipe this piece of jewellery as you will wipe the plating off the base metal.

Avoid swimming in chlorinated pools or the sea as the chemicals in the water may erode the plating. Sea water is highly corrosive. 

Reminder Braids & Reminder Toggles: Circumference of the braid when it is at its widest. Please measure from the joints of your thumb to the end of the pinky finger. 

Reminder Gemstones & I AM Collection: Length of the chain from one end to another. Please measure by using a ribbon around your wrist, then measuring the length marked.

You may check out this collection, which features personalisations on the back plate.