We have a 30-day returns policy, subject to the following terms and conditions. Refunds will be processed in store credit only. Unfortunately we do not offer cash refunds.
Only jewellery items purchased at full price are valid for return if it adheres to the following criteria.
- Jewellery item(s) must be in original unworn condition with no signs of wear or damage or scratches.
- Jewellery item(s) must be returned with its original packaging. Items returned without the original packaging will be considered incomplete and invalid for return.If you are unable to return the original packaging and/or gift wrapping or you would like to keep them, $1 will be deducted from the supposed amount of store credits returned to you.
- Engraved or customised products are not valid for return
- Jewellery item(s) is not a final sale/clearance product.
Should the returned item not meet the above return guidelines, we will reserve the right to deny a return request and have the item(s) returned to customers. Shipping charges to be borne by the customer.
Returns past 30-day Window:
In the event you would like to return an item past the 30-day window, we will still accept your return
(1) if your item meets the above criteria, for (2) up to a period of 60 days.
All returns past the 30-day window will only receive a partial refund in store credits accordingly: - Return within 1st to 30th day from date of purchase: Receive 100% of the product price paid
- Return within 31st to 40th day from date of purchase: Receive 75% of the product price paid.
- Return within 41st to 60th day from date of purchase: Receive 50% of the product price paid.
All Gift With Purchase that came with your order will also have to be returned if you choose to return your order, except if the GWP is a food item, then for hygiene purposes, food GWPs can be kept by the customer.
If the GWP had a criteria in order to be received, and by returning an item disqualifies this criterion, it will have to be returned as well. (e.g. If you needed to spend $80 to receive a free gift, and by returning an item, your order falls below $80, the free gift will also have to be returned in its original condition.)
We will be doing a 1-to-1 replacement for all items purchased within 30 days (inclusive of weekends and public holidays) from the date your order is placed when:
- Your item is damaged - We have sent the wrong item to you
Replacements are not applicable on engraved and/ or customised items.
In the event that the design is unavailable for replacement, we will refund the amount paid for this item in store credits. All store credits do not expire.
We use natural gemstones and freshwater pearls in our jewellery. Each gemstone and pearl is unique and has its own character. Natural inclusions (e.g. black carbon dots), uneven colour distribution, fissures and internal fractures are not considered defects. Requests regarding gemstones will be processed as a return in store credits instead of a 1-to-1 replacement.
As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces.
We currently offer free lifetime repairs for all disconnected jump ring, chains or clasps.
Do note that charges may apply for replacement of chains or gemstones. Replacement is subject to availability of materials.